We carefully pack every Amore Mullumbimby order and use Australia Post to deliver online purchases.

Order Processing

Orders are normally prepared and dispatched within 1-2 business days after payment has been successfully received.

Business days are Monday to Friday, excluding NSW and national public holidays. During busy sale periods, new product releases, public holidays or severe weather events, dispatch may take a little longer. If there is a significant delay, we will contact you using the details provided with your order.

Shipping Rates

Australia Post shipping rates are calculated at checkout based on your delivery address, the size and weight of your packed order, and the delivery service selected. The available options and full shipping cost will be displayed before you complete your purchase.

Delivery Destinations

We ship to the delivery destinations made available through our online checkout. Enter your complete delivery address at checkout to view the services available for your location.

If your address is not accepted or no delivery option appears, please contact us before placing your order so we can let you know whether delivery can be arranged.

Australia Post Services and Delivery Times

The Australia Post services available for your order will be shown at checkout. Delivery estimates depend on the selected service, destination, seasonal demand and Australia Post's network conditions.

Any delivery timeframe shown at checkout or provided after dispatch is an estimate only. It begins after your order has been dispatched and is separate from our 1-2 business-day processing time. Express Post provides a faster postal service where available, but it does not mean that your order will be dispatched on the same day.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to the email address supplied at checkout. Please check your junk or spam folder if you have not received the tracking email.

You can use the tracking number to follow the parcel through the Australia Post website or app. Tracking updates are controlled by Australia Post and may not appear immediately after the parcel is lodged.

Delivery Addresses

Please check your name, email address and delivery address carefully before submitting your order. Amore Mullumbimby is not responsible for delays or non-delivery caused by incorrect or incomplete information supplied by the customer.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has been processed or handed to Australia Post.

Delivery Delays

Once a parcel has been accepted by Australia Post, delivery is managed by the carrier. Delays can sometimes occur because of severe weather, peak periods, transport disruptions, remote destinations or other circumstances outside our reasonable control.

If your parcel has not arrived within the estimated timeframe, please check the tracking first and then contact us. We will assist where reasonably possible and may ask Australia Post to investigate.

Missing Parcels

If tracking indicates that a parcel may be missing, please contact us at amoremullumbimby@gmail.com with your order number. We will review the tracking and assist with an Australia Post enquiry where appropriate.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

Returned-to-Sender Parcels

A parcel may be returned to us if the address is incomplete or incorrect, delivery cannot be completed, or the parcel is not collected within Australia Post's holding period.

If this happens, we will contact you after the parcel is returned. Unless the return was caused by our error or another remedy is required by law, the customer may need to pay the cost of sending the order again.

Items Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photographs of the item, the parcel and the packaging, and keep all packaging while we assess the issue.

We will work with you to provide an appropriate remedy in accordance with the Australian Consumer Law and our Returns Policy.

International Orders (Where Offered)

Where international delivery is available at checkout, the customer is responsible for any customs duties, import taxes, clearance fees or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.

International orders may be delayed by customs or local delivery services. Customers are responsible for checking any import restrictions that apply in their country before ordering.

Questions About Shipping

If you have a question about delivery before or after placing an order, please contact us.

Email: amoremullumbimby@gmail.com

Website: amoremullumbimby.com.au