Last updated: 3 September 2026

Amore Mullumbimby respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains the types of information we may collect, how we use and disclose it, and the choices available to you when you visit our website, contact us or make a purchase.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

1. Who We Are

In this Privacy Policy, 'Amore Mullumbimby', 'we', 'us' and 'our' refer to the business operating the Amore Mullumbimby store and website at amoremullumbimby.com.au.

2. Personal Information We Collect

The information we collect depends on how you interact with us and may include:

•         your name, email address, telephone number, billing address and delivery address;

•         order details, purchase history, returns, refunds and communications about your order;

•         account details if you choose to create a customer account;

•         payment and transaction information processed through Shopify and our payment providers (we generally do not receive or store complete payment-card numbers);

•         marketing preferences, newsletter subscriptions and responses to promotions;

•         messages, enquiries, reviews or other information you choose to provide; and

•         technical and usage information such as IP address, device and browser type, pages viewed, referring links, cookie identifiers and interactions with our website.

3. How We Collect Information

We may collect personal information directly from you when you place an order, create an account, subscribe to marketing, contact us, submit a review or otherwise interact with the website.

We may also collect information automatically through cookies and similar technologies, or receive information from service providers that help us operate the store, process payments, deliver orders, analyse website use or communicate with customers.

4. How We Use Personal Information

We may use personal information to:

•         process, confirm, fulfil and deliver orders;

•         take payments and manage refunds, returns and exchanges;

•         communicate with you about purchases, delivery, enquiries or customer service;

•         create and administer customer accounts;

•         detect, investigate and prevent fraud, misuse, security incidents or unlawful activity;

•         operate, maintain, personalise and improve our website, products and customer experience;

•         understand website traffic and the effectiveness of content or advertising;

•         send marketing communications where you have consented or where otherwise permitted by law;

•         comply with legal, tax, accounting and regulatory obligations; and

•         establish, exercise or defend legal claims.

5. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing, we may send you news, product updates, offers and store information. You can unsubscribe at any time by using the unsubscribe link in an email or contacting us.

Unsubscribing from marketing will not prevent us from sending service messages that are necessary to manage an order, payment, return or customer enquiry.

6. Cookies and Similar Technologies

Our website and Shopify may use cookies, pixels and similar technologies to keep the store functioning, remember preferences, understand website use, improve performance, prevent fraud and, where enabled, measure or personalise advertising.

You can control cookies through your browser and any cookie or privacy controls made available on the website. Blocking some cookies may affect how parts of the store work.

7. When We Share Information

We may disclose personal information to service providers where reasonably necessary to operate the business, including:

•         Shopify, which hosts and supports our online store;

•         payment processors, banks and fraud-prevention providers;

•         Australia Post and any other delivery or fulfilment providers used for an order;

•         website, hosting, IT, security, analytics, advertising, email-marketing and customer-service providers;

•         professional advisers such as accountants, insurers and legal advisers;

•         government agencies, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law; and

•         a purchaser, adviser or relevant party if the business or its assets are restructured, transferred or sold, subject to appropriate confidentiality arrangements.

We do not disclose personal information to third parties for their own unrelated purposes unless you have consented or the disclosure is otherwise permitted or required by law.

8. Shopify and Overseas Processing

Our store is hosted by Shopify. Shopify processes information when you visit the website, interact with the store or make a purchase so that it can provide ecommerce, security, analytics and related services to us.

Shopify and some of our other service providers may process or store information outside Australia. The countries involved can change depending on the provider and service used. Where applicable law requires it, we will take reasonable steps to ensure that overseas handling of personal information is appropriately protected.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, secure service providers and technical safeguards.

No method of internet transmission or electronic storage is completely secure. You should protect your account password and contact us if you believe your account or personal information has been compromised.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, recordkeeping, tax, accounting, fraud prevention and legal requirements. When information is no longer required, we may delete or de-identify it, subject to our legal obligations and legitimate recordkeeping needs.

11. Access, Correction and Privacy Requests

You may contact us to request access to personal information we hold about you, ask us to correct information that is inaccurate, or make another privacy request available under applicable law.

We may need to verify your identity before completing a request. In some circumstances, the law allows or requires us to refuse or limit a request; if that occurs, we will explain the reason where required.

12. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us and provide enough detail for us to investigate. We will review the complaint and aim to respond within a reasonable time.

If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner.

13. Children's Privacy

Our website is intended for a general audience and is not directed specifically to children. If you are under the age required to enter a contract in your location, please ask a parent or guardian to place an order for you.

14. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are controlled by those third parties and are not covered by this Privacy Policy. We encourage you to read their privacy information before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, legal obligations or business practices. The updated version will be posted on this page with a revised 'last updated' date.

16. Contact Us

For privacy questions, requests or complaints, please contact:

Email: amoremullumbimby@gmail.com

Website: amoremullumbimby.com.au