We want you to love your purchase from Amore Mullumbimby.

We take care in selecting our new, vintage and pre-loved pieces and providing accurate descriptions, photographs, measurements and sizing information wherever possible. If you're unsure about the size, fit or details of an item before ordering, please contact us at amoremullumbimby@gmail.com and we'll be happy to help.

Change of Mind Returns

We are happy to accept eligible change-of-mind returns where you contact us within 7 days of your order being delivered.

Please try on clothing and check your items as soon as possible after delivery so that you can contact us within this period if something isn't quite right for you.

To qualify for a change-of-mind return, items must:

•         be unworn, unused, unwashed and unaltered;

•         be returned in the same condition in which they were received;

•         have all original tags attached; and

•         include any original packaging, boxes, bags or other items supplied with the product.

Items showing signs of additional wear, washing, alteration, damage or use after purchase may not be accepted for a change-of-mind return.

Sale and Clearance Items

Sale and clearance items are final sale for change-of-mind purchases and cannot be returned simply because you have changed your mind, chosen the wrong size or no longer want the item.

This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrectly described or otherwise fails to meet the applicable consumer guarantees.

How to Lodge a Return

1. Contact Us Within 7 Days

Email amoremullumbimby@gmail.com within 7 days of your confirmed delivery date.

Please include:

•         your name;

•         your order number;

•         the item you would like to return;

•         your reason for returning it; and

•         photographs, if relevant.

We will reply with the return instructions and return address.

Please contact us before sending anything back. Returns received without prior notification or sufficient identifying information may be delayed or returned to you.

2. Send Your Return

Once your return has been approved, please send the item back to us within 30 days of your return request.

For change-of-mind returns, the customer is responsible for return postage costs.

We strongly recommend using a tracked postal service and keeping your tracking number and proof of postage until your return has been completed. Amore Mullumbimby cannot be responsible for change-of-mind returns that are lost in transit before reaching us.

Original delivery charges are not refundable on change-of-mind returns.

3. Your Refund

Once your return arrives, we will inspect the item to make sure it meets the return conditions.

If approved, your refund will be processed to the original payment method used for your order, excluding the original delivery charge where applicable.

We will email you once your refund has been processed. Please allow several business days after processing for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We are currently unable to process direct online exchanges.

Because many of our pieces are available in limited quantities and some may be one-of-a-kind, we cannot guarantee that another size, colour or style will still be available.

If you would like a different item, please follow the returns process above for your original purchase and place a new order for the item you would prefer.

Faulty or Damaged Items

We're sorry if something you've received isn't right.

If you believe an item is faulty, damaged or otherwise does not meet the applicable consumer guarantees, please contact us at amoremullumbimby@gmail.com with your order details and, where possible, photographs showing the issue.

We will assess the item and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Where an item is confirmed to have a fault, reasonable return postage costs may also be reimbursed in accordance with Australian Consumer Law.

The timeframes and conditions applying to our voluntary change-of-mind policy do not limit your rights in relation to faulty goods under the Australian Consumer Law.

Incorrect Items

If we've accidentally sent you an item you didn't order, please contact us as soon as possible at amoremullumbimby@gmail.com.

We will arrange for the incorrect item to be returned and send the correct item where available. If the item you ordered is no longer available, we will arrange an appropriate refund.

Missing Parcels

My Order Hasn't Arrived

If your order appears to be missing or hasn't arrived when expected, please contact us and we'll check the available tracking information and assist you in investigating the delivery.

My Return Parcel Has Gone Missing

For change-of-mind returns, we strongly recommend using tracked postage.

If a return is sent without tracking and does not reach us, we may be unable to process the return or refund. If you have tracking information, please send it to us so that we can assist with investigating the parcel.

Return Postage

For an eligible change-of-mind return, return postage is the customer's responsibility.

If an item is confirmed to be faulty or fails to meet a consumer guarantee, reasonable return costs will be handled in accordance with Australian Consumer Law.

Please keep your postage receipt and tracking information until your return has been completed.

Vintage and Pre-Loved Items

Some of our clothing and accessories are vintage or pre-loved pieces. Each item is carefully selected and inspected and is offered in excellent pre-loved condition.

We provide clear descriptions and photographs so you can shop with confidence. If an item has any notable individual characteristics that may affect its condition, these will be described or photographed in the product listing.

Change of Mind Returns on Vintage and Pre-Loved Items

Unless otherwise stated on the product listing, eligible vintage and pre-loved items may be returned under our standard 7-day change-of-mind returns policy, provided they meet all of the return conditions outlined above.

Any existing wear, marks or imperfections that were clearly disclosed in the product description or photographs before purchase will not be considered a fault.

Your rights under the Australian Consumer Law still apply where a vintage or pre-loved item has a problem that was not disclosed and the item does not meet the applicable consumer guarantees, taking into account the item's age, condition, description and price.

Australian Consumer Law

Nothing in this Returns Policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where those guarantees are not met, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Need Help?

If you're unsure about a product, sizing or a return, please contact us before sending your item back.

Email: amoremullumbimby@gmail.com

Website: amoremullumbimby.com.au

We're always happy to help.